Legal and trust
The commercial, data, engineering, and liability terms for accessing Partglyph.
Launch draft pending legal reviewPartglyph is operated by Cyberglyphs Systems Sdn Bhd. These Terms govern access to and use of the Partglyph website, application, APIs, documentation, and related services.
By creating an account, using the Services, or continuing to use the Services after an updated effective date, Customer agrees to these Terms.
Customer retains ownership of Customer Data. However, Customer grants us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, transferable, irrevocable license to host, store, copy, reproduce, process, parse, extract, digitize, structure, normalize, transform, modify, adapt, translate, analyze, compare, classify, combine, use, and otherwise exploit Customer Data for the purposes described in these Terms and our Privacy Policy.
Customer Data includes, without limitation, uploaded files, catalogues, datasheets, technical documents, drawings, specifications, part numbers, manufacturer names, supplier information, RFQs, search queries, matching requests, matching results, user feedback, correction data, validation data, usage data, metadata, technical notes, procurement-related information, account data, and any other data, content, files, or materials submitted, uploaded, generated, transmitted, or otherwise made available through the Services.
Customer acknowledges and agrees that the Services improve through the analysis and use of technical data, uploaded materials, search behavior, matching behavior, correction patterns, product specifications, part relationships, compatibility logic, procurement patterns, engineering feedback, validation results, and user activity. Customer authorizes us to use Customer Data for providing, operating, maintaining, securing, troubleshooting, supporting, analyzing, improving, developing, training, testing, validating, benchmarking, commercializing, and expanding the Services.
Unless otherwise agreed in a separate written agreement signed by us, Customer has no right to restrict our use of Customer Data for the purposes described in these Terms.
We may create, generate, retain, own, use, disclose, license, commercialize, and exploit Derived Data for any lawful business purpose, including improving, developing, training, testing, validating, benchmarking, commercializing, and expanding the Services.
Derived Data includes, without limitation, aggregated data, anonymized data, de-identified data, statistical data, analytical data, transformed data, extracted data, normalized data, technical mappings, compatibility rules, matching logic, engineering rules, product relationships, product classifications, schemas, taxonomies, standards mappings, performance insights, search patterns, benchmark results, model improvements, correction patterns, validation patterns, ranking logic, confidence-scoring logic, product-performance learnings, and technical know-how created from, based on, or related to Customer Data or use of the Services.
Derived Data does not identify Customer or any individual as the source of the underlying Customer Data. Customer agrees that Derived Data is not Customer Data, is not confidential to Customer, is owned by us, and may be retained, used, disclosed, licensed, commercialized, transferred, and exploited by us during and after the term of the account, without restriction, compensation, attribution, accounting, or obligation to Customer.
For the avoidance of doubt, nothing in these Terms limits our right to independently collect, use, retain, develop, improve, commercialize, or exploit technical knowledge, know-how, ideas, methods, workflows, algorithms, rules, models, schemas, taxonomies, classifications, standards mappings, compatibility logic, validation methods, matching logic, procurement insights, or other learnings developed through operation of the Services, provided that such use does not identify Customer or any individual as the source of the underlying Customer Data.
Unless otherwise agreed in a separate written agreement signed by us, we are not required to delete, return, segregate, restrict, or stop using Derived Data after account cancellation, termination, suspension, or expiration.
Customer agrees that cancellation, termination, suspension, expiration, deletion request, or account closure does not affect our rights in Derived Data.
Upon account cancellation, termination, suspension, or expiration, we may retain Customer Data for as long as reasonably necessary or useful for service operation, product improvement, legal compliance, tax, billing, accounting, audit, security, fraud prevention, abuse prevention, backup, disaster recovery, dispute resolution, enforcement of our agreements, internal recordkeeping, and other legitimate business purposes, subject to applicable law and our Privacy Policy.
We may delete, anonymize, aggregate, de-identify, archive, restrict, or retain Customer Data at our discretion, except where deletion, retention, or other handling is required by applicable law.
Customer Data may remain in backups, archives, logs, caches, security systems, disaster-recovery systems, and internal records until deleted according to our normal retention, backup, archival, and security procedures. We are not required to selectively remove Customer Data from backups where doing so is technically impracticable, commercially unreasonable, or would compromise backup integrity, disaster recovery, security, auditability, or legal compliance.
Personal data will be handled in accordance with our Privacy Policy and applicable data protection laws. To the extent applicable law requires deletion, restriction, correction, or other handling of personal data, we may satisfy such requirement by deleting, anonymizing, de-identifying, aggregating, restricting, or otherwise processing the relevant data in a manner permitted by law.
Customer is solely responsible for all Customer Data submitted to the Services.
Customer represents and warrants that it has all rights, licenses, permissions, consents, authorizations, and legal bases necessary to submit Customer Data to the Services and to grant us the rights described in these Terms.
Customer must not submit any data, files, documents, catalogues, drawings, specifications, RFQs, personal data, confidential information, trade secrets, copyrighted materials, supplier materials, manufacturer materials, or third-party materials unless Customer has the legal right to do so.
Customer must not submit any Customer Data that violates any law, contract, confidentiality obligation, intellectual property right, trade secret right, privacy right, data protection right, export-control obligation, procurement restriction, or third-party right.
Customer is solely responsible for removing or redacting any information it does not want processed, analyzed, retained, or used as described in these Terms.
Customer will defend, indemnify, and hold us harmless from and against any claims, damages, liabilities, losses, costs, expenses, penalties, fines, and fees, including reasonable legal fees, arising out of or relating to Customer Data, Customer's use of the Services, Customer's breach of these Terms, Customer's violation of any law or third-party right, Customer's submission of data it was not authorized to provide, claims that Customer Data infringes, misappropriates, or violates intellectual property rights, confidentiality rights, privacy rights, trade secret rights, data protection rights, or other third-party rights, and procurement, engineering, installation, safety, operational, or commercial decisions made by Customer based on the Services.
We will use commercially reasonable measures designed to protect Customer Data from unauthorized access, loss, misuse, modification, or disclosure.
Customer acknowledges that no system, network, software, database, AI model, cloud service, or transmission method is completely secure. We do not guarantee that Customer Data will be free from unauthorized access, cyberattack, loss, corruption, interruption, or security incident.
Customer acknowledges and agrees that Customer Data may be processed by us, our affiliates, contractors, service providers, hosting providers, analytics providers, AI providers, infrastructure providers, security providers, and other subprocessors for the purposes described in these Terms and our Privacy Policy.
Customer authorizes us to transfer, process, and store Customer Data in any country or region where we or our service providers operate, subject to applicable law and our Privacy Policy.
The Services provide technical matching assistance, data organization, search, comparison, extraction, analysis, ranking, recommendation, and decision-support only.
The Services do not provide final engineering advice, professional engineering certification, safety approval, manufacturer approval, procurement approval, installation approval, regulatory approval, inspection approval, fitness-for-service approval, or legal compliance approval.
The Services do not replace professional engineering judgment, manufacturer confirmation, supplier confirmation, site inspection, field measurement, safety review, standards review, design review, pressure/temperature verification, material compatibility review, installation review, maintenance review, or final procurement approval.
Customer is solely responsible for verifying all results, outputs, recommendations, alternatives, matches, scores, rankings, dimensions, materials, standards, certifications, ratings, tolerances, operating conditions, installation requirements, and compatibility before purchasing, installing, operating, replacing, modifying, or relying on any part, equipment, valve, bearing, component, or product.
We do not guarantee that any recommended, matched, ranked, or displayed alternative is a true drop-in replacement, functionally equivalent replacement, safe replacement, certified replacement, manufacturer-approved replacement, standards-compliant replacement, or commercially available replacement.
Any labels, scores, rankings, confidence levels, fit categories, compatibility categories, or replacement categories are informational estimates only and must be independently verified by Customer.
Customer must independently confirm all critical parameters, including without limitation size, dimensions, face-to-face length, end connection, flange standard, pressure class, pressure rating, temperature rating, bore, port type, material compatibility, seat material, seal material, actuation method, clearance, weight, certifications, fire-test requirements, anti-static requirements, fugitive-emission requirements, standards compliance, flow direction, maintenance access, installation conditions, site constraints, safety requirements, and applicable laws or standards.
Customer assumes all risk arising from reliance on the Services without independent verification.
Customer must not use the Services as the sole basis for decisions involving safety-critical systems, pressure equipment, hazardous fluids, explosive atmospheres, toxic materials, corrosive materials, high-temperature service, high-pressure service, fire-safe applications, emergency shutdown systems, regulated equipment, critical infrastructure, life-safety systems, or any application where failure could result in death, injury, environmental harm, equipment damage, production loss, plant shutdown, or significant financial loss.
Any use of the Services in such contexts requires independent review and approval by qualified engineers, safety professionals, manufacturers, suppliers, and other responsible professionals.
The Services and all outputs are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we disclaim all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, title, non-infringement, interoperability, compatibility, and suitability for Customer's intended use.
We do not warrant that the Services will be uninterrupted, error-free, secure, accurate, complete, current, compatible with Customer's systems, or free from harmful components.
We do not warrant that any data extraction, normalization, matching, classification, recommendation, ranking, or output will be accurate, complete, current, safe, compliant, commercially available, or suitable for any particular application.
Beta, trial, pilot, evaluation, preview, experimental, or free features are provided for testing and evaluation only.
Such features may be incomplete, inaccurate, unstable, unavailable, discontinued, modified, or removed at any time.
Customer uses beta, trial, pilot, evaluation, preview, experimental, or free features at its own risk. We are not responsible for any loss, damage, procurement decision, engineering decision, business decision, operational decision, or reliance arising from such use.
For free, beta, trial, pilot, evaluation, preview, or experimental use, our total aggregate liability shall not exceed USD 100.
To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or relating to the Services, Customer Data, Derived Data, these Terms, or any related transaction shall not exceed the greater of the amount actually paid by Customer to us for the Services during the twelve (12) months immediately before the event giving rise to the claim or USD 100.
This cap applies to all claims in the aggregate, whether based on contract, tort, negligence, strict liability, statute, misrepresentation, warranty, indemnity, restitution, equity, or any other legal or equitable theory.
The liability cap applies even if a remedy fails of its essential purpose and even if we have been advised of the possibility of such damages.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, enhanced, punitive, or similar damages.
To the maximum extent permitted by law, we will not be liable for lost profits, lost revenue, loss of business, loss of goodwill, loss of production, plant downtime, business interruption, shutdown losses, delay losses, procurement losses, wrong-purchase losses, substitute goods costs, replacement part costs, emergency sourcing costs, expedited shipping costs, cancellation fees, restocking fees, field modification costs, installation costs, removal costs, rework costs, engineering review costs, inspection costs, testing costs, certification costs, equipment damage, property damage, safety-related losses, environmental losses, regulatory losses, production-line losses, maintenance losses, contractor claims, customer claims, supplier claims, loss or corruption of data, or loss arising from reliance on inaccurate, incomplete, outdated, or unverified outputs.
Customer acknowledges that industrial procurement, engineering replacement, component matching, and equipment selection involve risks that cannot be fully eliminated by software.
Customer assumes all responsibility and risk for any procurement, engineering, safety, operational, maintenance, installation, replacement, modification, or commercial decision made using or based on the Services.
Customer is solely responsible for obtaining all professional advice, manufacturer confirmation, supplier confirmation, engineering approval, safety approval, regulatory approval, and site-specific verification required before relying on any output from the Services.
The Services may reference or process third-party data, public catalogues, manufacturer information, supplier information, standards references, product specifications, or customer-submitted documents.
We do not control and are not responsible for the accuracy, completeness, availability, legality, currency, or reliability of third-party data, manufacturer data, supplier data, catalogue data, standards data, or customer-submitted data.
References to manufacturers, suppliers, products, standards, certifications, or part numbers do not imply endorsement, authorization, certification, approval, partnership, or warranty by any manufacturer, supplier, standards body, or third party.
We may modify, suspend, discontinue, restrict, or remove any feature, model, database, matching rule, ranking method, output type, data source, integration, or service component at any time.
We do not guarantee that any particular feature, dataset, match result, recommendation, model, extraction method, or compatibility logic will remain available.
Customer is solely responsible for determining whether its use of the Services complies with applicable laws, regulations, standards, procurement rules, export-control laws, sanctions laws, data protection laws, confidentiality obligations, employment obligations, industry rules, engineering codes, and safety requirements.
Customer must not use the Services in any manner that violates applicable law, third-party rights, contractual obligations, confidentiality obligations, export controls, sanctions restrictions, procurement restrictions, or safety obligations.
If Customer requires stricter confidentiality, deletion, non-use for product improvement, data segregation, dedicated deployment, private model training, no shared learning, or special retention rules, such terms must be agreed in a separate written agreement signed by us.
Unless such separate written agreement exists, the rights and limitations in these Terms apply fully.
The sections relating to Customer Data, Derived Data, product improvement, licenses, ownership, retention, deletion, confidentiality, disclaimers, customer responsibility, customer indemnity, limitation of liability, exclusion of damages, and legal compliance survive cancellation, termination, suspension, or expiration of the account.
These Terms are governed by [Governing law and jurisdiction to be confirmed before launch].